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exterior hotel pontchartrain detroit

Special Needs

The comfort of each and every one of our guests is important to us. Learn about the accessible rooms, spaces and services available at our hotel here, from TTY devices and accessible parking, to assistive listening devices and beyond. Just let us know how we can best accommodate your stay.

bussiness center

Accessible Parking Details

  • Ramp Access to Property
  • Ramp Access to Hotel Bar/Lounge
  • Ramp Access to Hotel Restaurant
  • Parking Drop Off Point is adjacent to entrance
restaurant pontchartrain

Accessible Public Area Details

  • The following public areas are accessible:
    • Hotel Entrance
    • All Entrances/Doorways
    • Registration Desk
    • Public Toilets
    • Registration Desk
    • Concierge Desk
    • Restaurant
    • Fitness Centre
    • Business Center
  • Lift Access to All Floors
  • Lifts Are ADA Compliant
  • Lift near Accessible Rooms
Executive Boardroom

Accessible Guest Room & Bathroom Details

  • Wheelchair Accessible Rooms Available
  • ADA Compliant Guest Rooms and Access Routes
  • Accessible Door Locks
  • Accessible Heating, Cooling and Light Controls
  • Guest Room Furniture Can Be Rearranged
  • Grab Bars and Tall Toilets Available
  • Adequate Clear Turning Space in Bathrooms
  • Tub with Grab Bars
  • Portable Bathtub Seats
  • Bathtub Seat
  • Handheld Shower with Hose
  • Built-in Shower Transfer Seats
  • Handrails
  • Roll-in Showers
  • Raised Toilet with Grab Bars
  • Safety Bar in Shower
  • Bathroom Doors Open Outwards (in Accessible Rooms)
  • Accessible Bathroom Controls
King Executive

Hearing-impaired Accessibility

  • Close-captioned TV
  • Telephone with Amplifier or TDD
  • Visual Alarms or Alerts
    • Guest Rooms
    • Hallways
    • Public Areas
  • Hearing-impaired Services